Cancellation & Refund Policy

Last updated: 6 September 2026

This Cancellation & Refund Policy applies to all subscriptions and plans purchased on the Autopublish AI platform at autopublish.brandesia.com, operated by Brandesia LLP (“Brandesia”). By making a purchase, you agree to this Policy, which forms part of our Terms & Conditions.

1. Nature of the Service

Autopublish AI is a subscription-based software-as-a-service (SaaS) product. Fees are charged for access to the Platform for the applicable billing term. Because a licence key is issued and the Services become usable immediately upon payment, fees are generally non-refundable except as expressly set out below or as required by applicable law.

2. Cancellation of a Subscription

You may cancel your subscription at any time from your dashboard, or by writing to support@brandesia.com from your registered email.
On cancellation, your account will not be billed for any future renewal term.
You will continue to have access to the Services until the end of the then-current paid term; access is not extended or refunded on a partial basis.
When the term ends, the plugin stops generating and publishing content. Articles already published to your website remain on your website and are unaffected.
Cancellation does not automatically delete your data; you may request data export or deletion as described in our Privacy Policy.

3. Third-Party AI Provider Costs

You supply your own AI provider API keys, and you are billed directly by those providers for your usage. Those charges are made by the provider, not by Brandesia, and are not refundable by us under any circumstances. Cancelling your Autopublish AI subscription does not cancel any account you hold with an AI provider.

4. Refund Eligibility (Exceptions)

A refund may be considered, at Brandesia’s reasonable discretion, in the following limited cases:

Duplicate or erroneous charge: if you are charged more than once for the same order, or charged in error, the excess amount will be refunded.
Failed activation: if payment is successfully captured but no licence key is issued, or the licence cannot be activated, and Brandesia is unable to resolve the issue within a reasonable time.
Any refund that is required to be provided under applicable Indian law.

Refunds are not provided for change of mind, non-use of the Services, dissatisfaction with the style, accuracy or search performance of AI-generated content, exhaustion of your plan’s article allowance, or issues arising from third-party services, your own AI provider keys, or your own website configuration.

5. How Refunds Are Processed

Approved refunds are made to the original payment method through our payment processor (Razorpay), in the currency in which the payment was originally taken. Once approved, refunds are typically initiated within 5–7 business days; the time for the amount to reflect in your account depends on your bank or card issuer. Where a payment was made in a currency other than your home currency, the amount you receive may differ from the amount originally debited because of exchange-rate movement and your bank’s charges — this difference is outside our control. Any applicable taxes and non-refundable gateway charges may be adjusted where permitted by law.

6. How to Request a Cancellation or Refund

Email support@brandesia.com from your registered email address with your company name, registered email, order or transaction reference and the reason for your request. We aim to respond within a reasonable time.

7. Chargebacks

If you initiate a chargeback or payment dispute without first contacting us to resolve the matter, we reserve the right to suspend your account and licence pending resolution.

8. Contact

Brandesia LLP — support@brandesia.com.